International Customs Regulations
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.. If any item is damaged upon arrival, please email us with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Returns, Exchanges & Refunds
Once an order has shipped, we do not accept returns or exchanges. All sales are final.Canceling an OrderAlthough we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Of An Electronic Or Other Form Of Order Confirmation Does Not Signify Our Acceptance Of Your Order, Nor Does It Constitute Confirmation Of Our Offer To Sell. JOS Reserves The Right At Any Time After Receipt Of Your Order To Accept Or Decline Your Order For Any Reason. JOS Further Reserves The Right Any Time After Receipt Of Your Order, Without Prior Notice To You, To Supply Less Than The Quantity You Ordered Of Any Item. Your Order Will Be Deemed Accepted By JOS Upon Our Delivery Of Products Or Services That You Have Ordered. We May Require Additional Verifications Or Information Before Accepting Any Order. Notwithstanding The Foregoing, You Agree That, If We Cancel All Or A Portion Of Your Order Or If We Provide You Less Than The Quantity You Ordered, Your Sole And Exclusive Remedy Is Either That: (A) We Will Issue A Credit To Your Credit Card Account Or Payment Account In The Amount Charged For The Cancelled Portion Or The Quantity Not Provided (If Your Credit Card Or Payment Account Has Already Been Charged For The Order), Or (B) We Will Not Charge Your Credit Card Or Payment Account For The Cancelled Portion Of The Order Or The Quantity Not Provided. Do Not Assume That A Cancellation Or Change Of An Order You Have Placed With JOS Has Been Effected Until You Receive A Confirmation From Us. You Will Be Responsible For, And Your Credit Card Or Third-Party Payment Account May Be Charged For, The Payment Of All Fees Associated With Orders Already Processed Or Shipped Before Your Cancellation/Change Request Or A Request To Terminate Your Account Was Received.