Refund policy

 

Return and Refund Policy

Last updated: August 13, 2026

Returns and Exchanges

Because our products are personal care items, we do not accept ordinary returns or exchanges once an order has shipped. All sales are final after shipment, except where a refund, replacement, or other remedy is required by applicable law.

Order Cancellations

You may request a cancellation before an order has been packed or staged for shipping. Cancellation is not guaranteed until J’Organic Solutions confirms it. Orders that have already been processed or shipped cannot be canceled.

Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, missing, or incorrect, contact us promptly through our Contact Us page with your order number and clear photos when applicable. We will review the issue and provide an appropriate remedy, which may include a replacement or refund.

Delivery and Address Issues

Customers are responsible for providing a complete and accurate delivery address. If a shipment is returned because the address was incorrect or incomplete, the customer may be responsible for return and redelivery costs. If tracking shows delivered but the package cannot be located, contact the carrier and then contact us so we can review the available delivery information. Nothing in this section limits remedies required by applicable law.

Order Processing

Please allow up to 3 business days for order processing. Orders placed after 4:00 p.m. Eastern Time are treated as next-business-day orders. Business days are Monday through Friday, excluding holidays.

International Orders, Duties, and Customs

International customers are responsible for applicable duties, taxes, tariffs, and customs requirements. If a shipment is refused or cannot be delivered because of customs rules, duties, or taxes, original shipping charges are not refundable. Product refunds, if any, depend on whether the merchandise is returned to us and on applicable law.

Contact

For order-support questions, use the Contact Us page on jorganicsolutions.com.