Shipping policy

Effective date: August 2, 2026

Thank you for shopping with J’Organic Solutions. This policy explains how we process and ship orders.

Order Processing

Orders may take up to three business days to process before shipment. Orders placed after 4:00 p.m. Eastern Time are treated as received on the next business day. Business days exclude weekends and holidays.

If we cannot ship within the stated processing period, we will contact you with revised timing and any cancellation or refund options required by applicable law.

Shipping Options and Delivery Estimates

Available shipping services, charges, and estimated delivery times are displayed at checkout based on the order and destination. Options may include USPS or a Standard domestic service and DHL for eligible international destinations. Carriers and services may change, so the options displayed at checkout control.

Delivery estimates begin after the carrier accepts the shipment. Carrier transit times are estimates and may be affected by weather, holidays, customs processing, service interruptions, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an address needs to be corrected, contact us immediately at support@jorganicsolutions.com. We will try to update the address before the order is packed or staged for shipment, but changes cannot be guaranteed once fulfillment has begun.

Tracking, Delayed, or Missing Packages

When tracking is available, it will be provided after shipment. If a package is delayed, lost, or marked delivered but cannot be located, first check the delivery area, household members, neighbors, and the carrier’s tracking information. Then contact us with your order number so we can help investigate and, when appropriate, open a claim with the carrier.

Damaged Shipments

If an order arrives damaged, contact support@jorganicsolutions.com promptly. Include the order number and clear photographs of the product, shipping box, packaging, and shipping label. Please keep all packaging while the claim is being reviewed.

International Orders

International shipments may be subject to customs processing. Unless checkout expressly states otherwise, the recipient is responsible for any import duties, taxes, customs charges, brokerage fees, or similar charges imposed by the destination country.

Cancellations and Final Sales

Ordinary cancellation requests are accepted only before an order has been packed or staged for shipment. Because fulfillment can begin quickly, submitting a request does not guarantee cancellation. Once an order has shipped, all sales are final.

These rules do not limit any cancellation, refund, replacement, or other remedy required by applicable law, including rights arising from a shipping delay, loss, or damaged shipment.

Contact Us

For shipping questions, contact support@jorganicsolutions.com and include your order number.